the full guide

Using AI chatbots well

Using a chatbot well means knowing what it's good at (drafting, explaining, brainstorming, summarising), what it's bad at (exact facts, recent events, arithmetic without tools), asking clearly, and checking anything that matters.

10 min Intermediate

What you need: The earlier topics of this module.

Definition

Using a chatbot well means knowing what it's good at (drafting, explaining, brainstorming, summarising), what it's bad at (exact facts, recent events, arithmetic without tools), asking clearly, and checking anything that matters.

In simple words

Treat it like a very quick, very confident intern. Helpful for first drafts, and you still read what it gives you before signing your name.

Why it matters

These tools are now part of ordinary work and study. People who use them well get large benefits, and people who trust them blindly get caught out.

How it works

Good atBe careful with
Explaining a concept in simple wordsExact facts and figures
Drafting emails and reportsCitations and links, which may be invented
Summarising text you provideMedical, legal and money decisions
Brainstorming ideasRecent news

A simple habit

  1. Say who it's for, and what format you want.
  2. Give it your source text, rather than asking from memory.
  3. Check names, numbers, quotes and links yourself.
  4. Keep private data out of public tools.

Common mistakes

  • Trusting a citation without opening it.
  • Pasting confidential company or personal data into a public tool.
  • Assuming it remembers your earlier chats.

Check yourself

Question 1

1. A chatbot gives you a court case to cite. What should you do?

Question 2

2. Which task are they best at?

Summary

  • Great for drafts, explanations and summaries.
  • Check facts, numbers and citations.
  • Keep private data out.

Finished reading?